REFUND POLICY
Effective Date: February, 2026
1. Activation Fees (KES 70 / 100 / 150)
All activation fees are strictly non-refundable.
This includes:
- Basic Plan (KES 70)
- Standard Plan (KES 100)
- Premium Plan (KES 150)
Refunds will NOT be issued if:
- User does not receive tasks
- User is not selected for tasks
- User changes their mind
- User misunderstands plan limits
- User is inactive
- User upgrades and later regrets the upgrade
By completing M-PESA STK payment, you confirm full acceptance of this policy.
2. Task Deposit Refunds (For Task Posters)
Refunds may be considered if:
- No tasker has been granted the task
- The task has not started
- Fraudulent activity is proven
- The tasker fails to deliver and moderation rules in favor of the poster
Once a task is:
- Completed
- Approved
- Paid to the tasker
The deposit becomes non-refundable.
3. Non-Refundable Situations
Refunds will NOT be granted when:
- Work has been delivered and approved
- Dissatisfaction lacks evidence
- User violates platform policies
- Activation fee has been processed successfully
4. Withdrawal Fees
Platform service fees may be non-refundable unless required by law.
Withdrawal delays caused by payment providers are not grounds for refund.
5. Dispute Resolution
In case of dispute:
- Both parties must submit evidence.
- Moderators review objectively.
- A final decision is issued.
Moderation decisions are final.
6. Processing Time
Approved refunds may take several business days depending on payment providers such as M-PESA.